• Text size: A A
• Accessibility
• Printer Friendly

You can expect:

• Written enquiries will be dealt with on a daily basis and you can expect a response within five working days
• Email enquiries will be dealt with on a daily basis and your request for information responded to within two working days
• Receptive, responsive, professional and efficient staff to deal with your enquiry by answering telephone calls promptly and redirecting calls to the appropriate personnel when required
• Information, advice and guidance suitable to your needs by qualified personnel
• Advice on the range of training programmes, products and services that are available
• Literature to be sent to you containing specific programme details
• A date for following up the initial query
• To be allocated a point of contact where appropriate
• Your contact details to be recorded on our employer Client Relationship Management database
• Up to date information on Central Training's website
• Suitably trained, qualified and knowledgeable staff to deal with your enquiry

Our quality promise
Central Training will endeavor to provide the most effective and efficient training service that meets both learner and business needs of your company. In line with our quality policy, Central Training will monitor, measure and assess the provision and make improvements where possible.

This will be done by:

• Securing feedback information in the form of customer satisfaction surveys
• Assisting you in identifying any future training needs you may have
• Following Central Training's robust quality assurance systems
• Identifying both individual and organisational training needs
• Responding effectively and in a timely manner if we get a complaint